Privacy Policy

1. Information We Collect

Depending on your booking and how you use our website, we may collect your name, phone number, email address, pickup and destination addresses, reservation details, flight information, payment status, and communications with our business.

Our website or service providers may also collect certain technical information, such as browser or device information, if the relevant tools are enabled.

2. How We Use Your Information

We use personal information to:

• Respond to inquiries and provide quotes.
• Confirm and manage transportation reservations.
• Coordinate pickups, destinations, and flight information.
• Process payments and refunds.
• Send booking updates and customer-service communications.
• Maintain business records and meet legal obligations.
• Protect the security of our services and address disputes.

3. When We Share Information

We may share necessary information with drivers, payment processors, booking and website providers, communication services, professional advisers, or government authorities when required by law.

We limit information sharing to purposes reasonably connected with operating our business, providing transportation, protecting our rights, or meeting legal obligations.

4. Payments and Third-Party Services

Payments may be processed by an independent payment provider. The provider’s privacy practices and terms may also apply to payment information.

Our website may use third-party booking tools, maps, analytics, cookies, or other services. The tools actually enabled on our website determine what information those providers collect. Please review their privacy notices where appropriate.

5. Cookies and Website Data

Our website may use cookies or similar technologies to support website functions and improve performance. You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Any optional tracking or advertising technologies will be handled in accordance with applicable law.

6. Data Security and Retention

We take reasonable measures to protect personal information against unauthorized access, loss, or misuse. However, no electronic system or method of transmission can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to manage reservations, maintain business and financial records, resolve disputes, and comply with legal obligations.

7. Your Privacy Choices

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain data uses.

To submit a request, contact us using the details below. We may need to verify your identity before responding, and legal exceptions may apply.

8. Children’s Information

Our services are arranged by adults. Parents or guardians may provide information reasonably necessary to arrange transportation for a child. We do not intend to collect unnecessary personal information from children.

9. Changes to This Policy

We may update this Policy as our services, website, or legal obligations change. The updated version will be published on our website with a revised effective date.

10. Contact Us

OnTime Nashville
Website: https://ontimenashville.com
Email: chandelrides@gmail.com
Phone: 1-888-281-615
Legal Business Name: Ontime Nashville LLC

For privacy questions or requests, please contact us using the information above.